Refund & Delivery Policy

All our paid products are digital services. On the website you pay by DuitNow QR (in Malaysia), processed by CHIP, or card (outside Malaysia), processed by CHIP or Stripe:

• 1 clean video: one HD convert with no watermark and no ads. An unused unlock stays valid for 30 days on the same browser.
• Week Pass: 7 days of HD converts with no ads and no watermark (up to 20 clean converts a day), on the same browser.

• Nothing is shipped. There are no physical goods and no shipping fees.
• Your unlock is delivered instantly to the browser you paid from, as soon as the payment provider confirms the payment. You are returned to our site automatically.
• Your converted video is delivered as a download on the same page (or by WhatsApp, if you choose that). Download it straight away: converted files are deleted after download, or within 1 hour if not collected.
• If your payment went through but the unlock did not appear, see section 3.

We refund in unlock credit, not cash. When a convert you paid for does not deliver your video, the unlock goes back to your browser so you can convert again at no extra cost:

• A paid convert failed (an error, a timeout, or our server restarting). Your unlock is returned automatically, straight away. You don't need to ask.
• A convert was cancelled or stopped before it finished (by you, or by our scheduled maintenance). Your unlock is returned automatically, straight away.
• A Week Pass convert failed. It does not count towards your daily limit.
• You paid but never got the unlock. Email us at [email protected] within 1 hour of paying, with your receipt number. We check the payment and add the unlock to your browser.

Your receipt number is the Reference on your CHIP payment receipt (for example CLEAN-261106-7KQ2M9), or the receipt number on your Stripe receipt email for card payments taken by Stripe. Requests made after 1 hour, or without a receipt number, are not accepted. A returned unlock keeps its original expiry (30 days from purchase) on the same browser.

Our products are digital services and cannot be returned. Payments are not refunded in cash, including for:

• A convert that completed and was delivered to you.
• Days of a Week Pass that have already passed.
• An unlock left unused until it expired, or lost because you cleared your browser data or switched device.
• Changing your mind after paying.

If we cannot deliver what you paid for at all, we will refund you in full to the bank or e-wallet you paid from. Nothing in this policy limits your rights under Malaysian consumer law.

Purchases made in the FeeyazHD Android app are paid through Google Play, and refunds for them follow Google Play’s refund policy. Request them in Google Play, or contact us for help with the product itself.

For refunds or payment problems, email [email protected] or use our contact form. Include your receipt number so we can find your payment.

Feeyaz Technology · SSM 202603284323 (003903564-A)
Lot 267, Tmn Sri Baung, Jln Pengkalan Chepa, 16100 Kota Bharu, Kelantan